Business Development Center (BDC) Representative
The Business Development Center (BDC) Representative is responsible for handling incoming sales calls and internet leads, building relationships with prospective customers, providing consistent follow-up, and scheduling appointments for the Sales Team.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers. This is a high-volume, performance-driven position that requires strong communication, organization, consistency, and follow-up.
Responsibilities
Receiving and responding to inbound sales calls and internet leads
Identifying customer needs and scheduling dealership appointments
Making outbound calls to new and existing sales opportunities
Communicating with customers through phone, text, and email
Consistently following up with customers throughout the sales process
Confirming scheduled appointments prior to the customer's visit
Following up with missed appointments to reschedule
Following up with customers after dealership visits
Maintaining accurate customer notes and activity in the CRM
Working closely with Sales Associates and Sales Managers
Meeting daily call, activity, appointment, and performance expectations
Providing a professional and positive customer experience
Requirements
High school diploma or equivalent
Excellent oral, written, and interpersonal communication skills
Strong customer service and phone skills
Comfortable making a high volume of outbound calls
Computer literacy and ability to learn CRM systems
Strong organizational and follow-up skills
Ability to multitask in a fast-paced environment
Dependable, punctual, and self-motivated
Goal-oriented and comfortable working toward performance expectations
Automotive BDC, sales, customer service, call center, or telemarketing experience preferred, but not required
Education and/or Experience
High School Diploma or GED; previous customer service, sales, call center, telemarketing, or automotive experience preferred. We are willing to train motivated candidates with strong communication skills and the right attitude.
Compensation
Starting at $16.00 per hour for candidates without automotive BDC experience, plus commission opportunities based on appointments that show and sell.
Experienced BDC candidates may be considered for additional compensation based on experience and performance.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Full health benefits (medical, dental, vision, life)
401(k) retirement savings plan with company match
Employee discounts
Career growth and advancement opportunities
Drug Free Work Environment
Equal Opportunity Employer
About Our Dealership
Since 1938, Team Gillman has been a family-owned and operated group of automobile dealerships serving the Houston area. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank's son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Now owned and operated by Ramsay's son, Chris Gillman, Team Gillman has dealerships throughout the Houston area representing multiple automotive brands. Success has not altered the organization's founding principle: customer service is paramount.
Every Team Gillman employee understands that our continued success and future growth depend upon maintaining our long-established tradition of excellence.
